What PI Firms Say About Working With VerdictOps
Real results from real firms. Here's what happens when you stop drowning in operations and start focusing on what you do best.
Michael Torres
Torres & Associates
Brooklyn, NY
3 attorneys | 35-40 cases/month
"We stopped losing nights and weekends to admin work."
The Problem
Michael was handling intake calls at night. His paralegals were managing 40+ active cases each. Every Friday, someone was staying late to catch up on paperwork. The firm was profitable but unsustainable. Adding staff wasn't an option—he couldn't find reliable people in Brooklyn, and training takes forever.
What Changed
VerdictOps took intake off his shoulders immediately. Leads started getting qualified and entered into their system within 2 hours. His paralegals dropped to 25-30 cases each. Suddenly, documents were being prepared the day cases came in instead of three days later.
Result
Michael got his weekends back. Client communication improved because work wasn't piling up. He's signed 30% more cases in the last four months without hiring anyone. The firm feels less chaotic, and he's actually thinking about growth instead of just surviving.
Jennifer Huang
Huang Law Group
Queens, NY
2 attorneys | 25-30 cases/month
"Our client communication finally became consistent."
The Problem
Jennifer was the bottleneck for client updates. She wanted her paralegals to follow up with clients, but they were busy with case prep and discovery. So clients would wait 5-7 days for updates, or Jennifer would send them herself late at night. It felt unprofessional, and she knew clients noticed.
What Changed
The VerdictOps team took over client check-ins and status updates, following the exact process Jennifer wanted. They send updates on schedule, use her templates, and flag any issues for her to review. Jennifer now approves communication instead of writing it.
Result
Clients started hearing from the firm every 2-3 days instead of once a week or longer. Her client satisfaction scores went up. Jennifer's stress dropped significantly—she stopped feeling like she had to personally keep clients in the loop. And her paralegals could actually focus on legal work instead of playing catch-up.
David Park
Park Injury Law
Manhattan, NY
4 attorneys | 50-60 cases/month
"We avoided hiring two people and still scaled."
The Problem
David's firm was growing fast—50-60 cases a month and climbing. He knew he needed to hire 2-3 more people just to keep up. But he'd hired before. He knew the mess: finding people takes 2-3 months, training takes another 2-3 months, and half of them don't work out. Meanwhile, his intake was slowing, and cases were aging faster.
What Changed
Instead of hiring, David brought on VerdictOps. Intake went live in 2 weeks. The VerdictOps team handled volume spikes without him having to predict hiring needs. Case preparation got faster. His current staff wasn't drowning anymore.
Result
David hit 80 cases a month and never hired those 2-3 people. He saved at least $150K in salary and benefits. His staff morale improved—they weren't working 50-hour weeks anymore. And he gained the flexibility to scale back if volume dipped without being stuck paying three salaries. He's now considering adding a fourth attorney instead of more operational staff.
Rachel Kim
Kim & Lopez
Bronx, NY
3 attorneys | 40-45 cases/month
"The work quality is better than what we were getting in-house."
The Problem
Rachel had a paralegal who was competent but overworked. Case prep was slow. Documents had mistakes. The paralegal was good, but they couldn't keep up. Rachel didn't want to lose them, but she also couldn't afford to stay stuck. Hiring a second person felt risky when the first one was already struggling.
What Changed
Rachel brought in VerdictOps to handle the overflow work. Her paralegal could finally focus on high-priority tasks instead of grinding through intake and routine case prep. The VerdictOps team handled the repetitive work with clear processes and quality checks built in.
Result
Rachel was surprised: the work quality from the VerdictOps team was actually better than what her paralegal was producing under pressure. Case documents came back clean, formatted correctly, and on time. Her paralegal felt less stressed and actually enjoyed their job again. Rachel's caseload went up 20%, and everything moved faster. She kept her paralegal happy without burning them out.
Common Outcomes Across Firms
Faster Response Times
Leads get contacted within 2 hours instead of next day. Cases get intake called completed same day.
Better Client Communication
Consistent, regular client updates. Clients feel informed and cared for, improving satisfaction.
Reduced Staff Burnout
Paralegals aren't juggling 40+ cases. Staff gets weekends back. Retention improves.
Predictable Costs
Fixed monthly fee instead of variable salary and benefits. Easy to budget for.
Increased Case Volume
Firms handle 30-50% more cases without hiring additional attorneys or staff.
Owner Sanity
Attorneys spend less time managing operations, more time actually practicing law and growing the firm.
The Pattern Is Always the Same
Firm is drowning in operational work
Intake is bottlenecked. Cases are aging. Staff is burned out. Owner is working nights and weekends.
VerdictOps onboards fast
Within 2-3 weeks, the team is live on intake, case prep, and client communication workflows.
Work starts moving
Leads are contacted faster. Cases get processed quicker. Bottlenecks clear up within 30 days.
Firm starts scaling, staff starts breathing
Case volume goes up 25-50% without proportional headcount increase. Attorney workload stabilizes. Profitability improves.
The key insight: You don't need more people. You need better operational systems. That's what VerdictOps provides.
Ready to Join These Firms?
Let's talk about how VerdictOps can help your firm scale. We'll review your current workflows, identify where you're losing the most time, and show you the path to breathing room.